Generator Maintenance · Generac Levels 1-4 Certified
Annual maintenance that keeps your generator warranty intact
Over 3,000 maintenance visits in the last 18 months across Northern Virginia. The largest part of our generator business — and the difference between a generator that starts when the lights go out and one that doesn’t.
Why annual maintenance isn’t optional
Generac’s 10-year factory warranty — the most aggressive in the industry — requires documented annual service performed by a factory-certified technician. Kohler, Cummins, and Briggs & Stratton warranties have similar requirements. Skip a year, and your warranty paperwork stops protecting you.
Beyond warranty: a generator that sits for 12 months without service is a generator that may not start when you actually need it. Battery sulfation, varnished fuel, mouse nests in the air intake, corroded transfer-switch contacts — these are the things that turn a brand-new backup generator into an expensive lawn ornament during a Derecho.
Our maintenance memberships are flat, predictable, and structured around what manufacturers actually require — not arbitrary tune-up packages. Each visit is logged in our ServiceTitan system, and the warranty-compliance paperwork is filed on your behalf.
What every maintenance visit includes
Up to twelve verified checks per visit, scaled by tier — from the routine items to the real-world load bank test that confirms your unit can actually carry the load on day one of an outage.
Residential maintenance memberships
Three tiers. Choose by visit cadence.
Silver (annual), Gold (semi-annual), and Platinum (quarterly). The right tier depends on your generator’s size, fuel type, and how critical standby power is to your household.
Silver
1 visit per year · Annual
Once-a-year inspection to keep your warranty intact and catch the obvious failures before they bite.
- Annual on-site inspection by a certified generator technician
- Manufacturer-spec oil & filter change
- Spark plug inspection and replacement as needed
- Air filter check / swap
- Battery load test and terminal cleaning
- Coolant level + condition check (liquid-cooled units)
- Transfer switch operation verification
- Full written findings report + maintenance log
- Warranty-compliant service records on file
Gold
2 visits per year · Semi-annual
Twice-a-year service — the cadence most manufacturers actually recommend for whole-home standby units.
- Everything in Silver, performed twice per year
- Full system load test under simulated power outage
- Control panel diagnostic scan + firmware check
- Gas line + fuel system pressure check
- Enclosure / housing inspection and weather sealing
- Battery replacement included when capacity falls below spec
- Priority scheduling for storm-season tune-ups
- Email reminder + scheduling for both visits
- Documented service history portable across home sale
Platinum
4 visits per year · Quarterly
Quarterly visits for units that absolutely cannot fail — medical equipment, sump pumps, server rooms, commercial properties.
- Everything in Gold, performed four times per year
- Quarterly load bank test with documented kW output
- Full electrical diagnostic on transfer switch + breakers
- Coolant flush on schedule (liquid-cooled units)
- Vibration + acoustic baseline tracking across visits
- Priority dispatch with target same-day response
- Direct line to a Generac Air-Cooled, Liquid-Cooled, and Protector Plus certified technician
- Annual deep-clean of the enclosure + intake screens
- Quarterly inspection report tied to your service file
All three tiers are available for:
- Briggs
- Generac
- Kohler
Air-cooled units, liquid-cooled units up to 150 kW, and commercial installations are all covered. Tell us your unit’s make + kW rating when you call — we’ll match you to the right plan.
Have a commercial generator? See the commercial plans below →
How to choose the right tier
Commercial maintenance agreements
Commercial-grade maintenance plans
For healthcare, multifamily, hotels, retail, and any commercial property where downtime isn’t an option. Documented service for compliance, factory-trained techs, priority dispatch when the grid drops.
Silver
1 visit per year · Annual
Annual manufacturer-spec service for standby units at low-criticality commercial properties.
- Annual on-site service by a certified generator technician
- Manufacturer-spec oil, filter, and spark plug service
- Battery load test and terminal service
- Coolant level + condition check (liquid-cooled units)
- Transfer switch operation verification
- Written findings report filed to your property record
- Warranty-compliant documentation on file
Gold
2 visits per year · Semi-annual
Twice-a-year service for occupied commercial buildings that count on standby power.
- Everything in Silver, performed twice per year
- Load test under simulated outage conditions
- Control panel diagnostics + firmware check
- Fuel system pressure and leak check
- Enclosure inspection and weather sealing
- Priority scheduling ahead of storm season
- Service history maintained per property for compliance records
Platinum
4 visits per year · Quarterly
Quarterly service for facilities where standby power is non-negotiable — healthcare, multi-family, data and life-safety loads.
- Everything in Gold, performed four times per year
- Quarterly load bank test with documented kW output
- Full electrical diagnostic on transfer switch + breakers
- Scheduled coolant service (liquid-cooled units)
- Priority dispatch with target same-day response
- Direct line to certified commercial generator technicians
- Quarterly inspection reports for your compliance file
Generator brands we maintain
We’ll service your generator whether we installed it or not. Generac is our authorized brand, but our technicians are trained on every major standby manufacturer.
- Guardian air-cooled (7-26 kW)
- Protector liquid-cooled (25-150 kW)
- Protector+ and Industrial Mobile
- Factory-spec parts + 10-year warranty preservation
- 14RESA / 20RESA residential
- Liquid-cooled up to 150 kW
- Industrial KD-series commercial
- OEM parts & warranty support
- RS-series air-cooled residential
- QuietConnect liquid-cooled
- Industrial diesel generators
- Parts & troubleshooting
- Standby home generators
- Legacy unit service
- Replacement consultation
- Factory-spec maintenance kits
Reviews from maintenance customers
Real Google reviews from Northern Virginia homeowners and businesses on our generator maintenance program.
Kenny arrived ahead of the projected schedule and got right to inspection of the electrical issue with the panel. He quickly determined that one electric lead coming into the panel was not making proper connection. He extended the cable and reconnected the panel lead. He double checked everything in the panel and confirmed the initial issue of intermittent connection was corrected.
Darryl, the designated tech arrived on time and was very courteous. Darryl answered all the questions I had.
Darryl is awesome. He is professional and knowledgeable.
On time, worked quickly, thoroughly explained my options. Address my concerns. Very good experience.
I received a. Is it to estimate cost of Installation of a whole house generator. Darryl was very professional and friendly. He answered all my questions and provided some great suggestions and advice. I was most impressed with his extensive knowledge and advice. It was a pleasure dealing with him, and I look forward to receiving his estimate
Very professional and pleasant
Sergio was on time and very helpful. Resolved our issue quickly. We will be using Benfield moving forward for our electrical needs.
Great service. Thanks
Great service from Benfield Electric. James Cox quickly diagnosed and resolved my generator issue. He was professional, kind, and efficient. Highly recommend.
Maintenance FAQ
- Do I have to be on a membership to get maintenance?
- No — we’ll do one-off maintenance visits too. The membership exists because most homeowners want the warranty compliance handled automatically, with priority scheduling before storm season.
- Will you service a generator you didn’t install?
- Yes. About a quarter of our maintenance customers came to us with a unit installed by someone else — sometimes the original installer is no longer in business.
- What happens if the generator fails between visits?
- Members get priority dispatch on warranty work and same-day service when we can. Platinum members get a direct line to a certified technician.
- How long is the agreement?
- Annual, auto-renewing. You can cancel any time before renewal — no long-term contract lock-in.
- Will my warranty stay valid?
- Yes, as long as your maintenance is current. We log every visit in our system and file the manufacturer compliance paperwork on your behalf, so the warranty paperwork is always in order.
Get your generator on a maintenance schedule
Tell us your unit’s make, size, and what it protects — we’ll match you to the right tier.
Generator Maintenance FAQ